FAQs

1. How long does it take to receive my order?
Orders are processed within 2–4 business days. Standard domestic shipping takes 3–7 business days, while international shipping takes 7–14 business days depending on your location.

2. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times will vary based on destination. Please note that international customers are responsible for any customs duties or import taxes.

3. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. If you don’t receive it within 5 days, email us at info@kibonen.com.

4. What is your return policy?
We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original condition with tags attached. Sale items and custom pieces are not eligible for return.

5. How do I start a return or exchange?
Please email info@kibonen.com with your order number and reason for return. We will guide you through the process.

6. Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item received was incorrect or defective.

7. How long does it take to get a refund?
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.

8. Can I exchange my item for a different size or color?
Yes! If the item is in stock, we’re happy to exchange it. Email us to confirm availability and we’ll reserve the replacement while awaiting your return.

9. How do I know what size to order?
Each product page includes a detailed size guide. If you’re unsure, feel free to reach out to us at info@kibonen.com and we’ll be happy to help you choose the right fit.

10. Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. They can be used online and make a perfect gift for someone who loves fashion with a purpose.