Shipping & Return Policy
Shipping Policy
Processing Time:
Orders are typically processed and shipped within 2–4 business days of purchase, excluding weekends and holidays.
Shipping Rates & Delivery Estimates:
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Standard Shipping (Domestic): 3–7 business days
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International Shipping: 7–14 business days
Shipping charges are calculated at checkout based on your location and the weight of your order. International orders may be subject to customs fees and duties, which are the responsibility of the customer.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. If you do not receive tracking information within 5 days, please contact us at info@kibonen.com.
Return & Exchange Policy
Eligibility:
We accept returns and exchanges within 14 days of delivery on full-priced items that are unworn, unwashed, and in original condition with tags attached.
Items Not Eligible for Return:
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Final sale or discounted items
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Custom or made-to-order products
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Gift cards
Return Instructions:
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Email info@kibonen.com with your order number and reason for return.
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We will reply with return authorization and instructions.
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You are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original method of payment. We will notify you via email once your refund has been issued.
Exchanges:
If you wish to exchange an item for a different size or color, please contact us at info@kibonen.com. We will hold the new item for you if it's in stock and ship it after receiving your returned item.
Contact Us
For any questions regarding shipping or returns, feel free to email us at info@kibonen.com.
We’re here to help and ensure you have the best experience possible.